01
Technical support
Help with installation, licensing, compatibility, bug reports, and anything that keeps you from using the software the way you need to.
support@zalodesignstudio.com
Help for the tools
the studio ships.
Technical support, feedback, and feature-request channels for MetaScope, PromptLatch, and other Zalo Design Studio applications. Response within 24 hours on business days.
§ 01 / Channels
Two paths, one address. Every message is read.
support@zalodesignstudio.com
02
Feedback & feature requests
Ideas, feature requests, and improvements that would make the work easier. We read every message and track the patterns that come up repeatedly.
support@zalodesignstudio.com§ 02 / Applications
Currently supported studio applications.
Stock list
- 01
MetaScope
Professional metadata editor for macOS. Native, Metal-accelerated, designed for photographers, archivists, and digital asset managers.
View product → - 02
PromptLatch
Menu-bar prompt library for macOS. Save, organize, and copy the AI prompts you reuse, with a local-first library and optional iCloud sync. Free for 14 days, then a one-time unlock. Use Restore Purchase to carry that unlock to another Mac on the same Apple ID.
View product →
§ 03 / Tips
When you write, include the small details that make answers faster.
Makes life easier
- Application name and version.
- macOS version.
- What you were trying to do, and what happened instead.
- Screenshots or console output if the issue is visual or technical.
- For urgent matters, add URGENT to the subject line.
§ 04 / Questions
Common questions
FAQ
What applications does Zalo Design Studio support?
Two macOS applications: MetaScope, a professional metadata editor, and PromptLatch, a menu-bar prompt library. Both are supported by email at support@zalodesignstudio.com. Additional applications are in development and will be added here as they ship.
How do I get technical support for MetaScope or PromptLatch?
Email support@zalodesignstudio.com. Response time is within 24 hours on business days. For urgent matters, add URGENT to the subject line.
I bought the PromptLatch unlock but a different Mac still shows the trial. How do I restore it?
Use Restore Purchase inside PromptLatch on that Mac. The unlock is a non-consumable in-app purchase tied to your Apple ID, so it applies to every Mac signed in to the same account. If Restore does not find it, confirm the Mac is signed in to the Apple ID that made the purchase, then email support@zalodesignstudio.com with your App Store receipt.
Where is my PromptLatch prompt library stored, and can I get it back?
PromptLatch stores your library on your Mac, with optional iCloud sync through Apple CloudKit under your own Apple ID. You can export the whole library to JSON from inside the app at any time, and import it again on another Mac. Zalo Design Studio holds no copy of your library, so keep your own export if the data matters to you.
What should I include in a support email?
Include the application name and version, your macOS version, what you were trying to do, what happened instead, and a screenshot or console output if the issue is visual or technical. This lets us resolve the issue without several rounds of clarification.
How do I submit feedback or feature requests?
Send feedback and feature requests to support@zalodesignstudio.com. Response time is within 48 hours on business days. We read every suggestion and track patterns that recur.
What are your support business hours?
Monday to Friday, 09:00 to 18:00 CET/CEST. Support emails sent outside these hours are answered the next business day.
Where can I find MetaScope release notes and change history?
Release notes are published at https://zalodesignstudio.com/metascope/releases/. Every version from launch to the current release is listed with features, improvements, and fixes.
Does Zalo Design Studio offer phone support?
Technical support is email-only. Phone contact (+31 642 753 732) is available for new project inquiries and sales questions on the /contact/ page.
What if my issue is blocking my work and needs an immediate response?
Add URGENT to the email subject line when writing to support@zalodesignstudio.com. Urgent messages are prioritized and typically answered within a few hours during business days.
Does Zalo Design Studio provide support for Armature or client engagements?
Support for active engagements is handled directly by the founder as part of the engagement. For pre-sales questions about a new engagement, use sales@zalodesignstudio.com or the /contact/ page.